For Rosbank clients, the hotline operates daily, 24 hours a day. Information and service support is provided by experienced contact center specialists.
24/7 hotline
If you need advice or a solution to any issue, you can dial the Rosbank hotline.
Contact center employees will promptly provide assistance and inform customers:
- About banking products;
- About transactions that were made using a bank card/account;
- will help block the card if it is lost or there are suspicious transactions on it (access not authorized by the owner);
- About the balance on your current account or bank card;
- About the amount of current debt and the amount of the next installment on loans/credit cards or about accrued interest and its payment, interest rates on deposits;
- They will inform you that the ordered card is ready;
- They will place an order for emergency release of plastic (with delivery abroad to the client’s place of residence);
- By calling the Rosbank hotline 24 hours a day, you can find out about the operating hours of stationary branches and the nearest ATM;
- They will set or cancel a limit on the card;
- They will inform you about the current exchange rate, etc.
Rosbank is one of the largest financial organizations in Russia. Its network is constantly evolving, and a constantly updated list of services and products is offered to customers. Remote service channels allow you to provide round-the-clock information and technical support online and by telephone.
How to call Rosbank
Contact with the support service is carried out 24 hours a day using the following contacts:
- Toll free support hotline number 8-800-200-54-34 for calls from mobile and landline phones.
- International format number +7-495-789-88-77 for calls from abroad and from landline phones.
What customer issues are resolved by Rosbank support service?
When you call the hotline, you will be asked to listen to the voice menu of the autoinformer for quick access to the necessary information:
- Card blocking.
- Customer service questions.
- Call an English-speaking operator.
- Comment on the issue of quality of service.
- Consultation about products and services.
- Connect with a bank consultant.
- Settlement of loan debt issues.
All calls received by the toll-free telephone line are serviced in queue mode. If necessary, the bank employee may ask you for additional information.
Also, if your mobile phone number, residential address or email address for linking to the card has changed, be sure to inform the contact center employee about this.
How to contact Rosbank support service
Online customer support is also provided on the bank’s website via the feedback form:
- Go to the main page of the official website of Rosbank.
- Open the customer support section located at the bottom of the page (see screenshot below).
- Follow the link to fill out a special application form.
- Select the type of your request - question, complaint, gratitude or suggestion.
- Fill in all required fields with valid information.
- Enter your full name and date of birth in the appropriate fields.
- Specify your service region and bank branch.
- Please indicate how you would like to receive a response to your request – by phone or email.
- Describe the situation in as much detail as possible and agree to the terms of providing confidential information to bank employees.
- Enter the unique code from the image and submit your request for consideration.
All applications received through the feedback form are immediately accepted for processing by bank employees. Often, a response to a request is provided a day after it was sent. In some cases, a specialist will need to clarify some details of the problem, for which he will contact you using the contact information specified in the application.
For urgent online consultation, you can also use chat on any of the social networks:
- Go to the official website of Rosbank.
- In the support section, select any social network for communication.
- Log in to your account.
- In the official community, ask a question to any bank specialist from the specified contacts or leave your request.
- Expect a specialist response within a few minutes.
Before starting a chat with support staff, it is recommended to prepare in advance all the necessary documents for identification, as well as a mobile phone number and Rosbank card number. After completing the dialogue with the bank employee, you are recommended to log out of your account to ensure the safety of your data and funds.
It is important to always remember that you are not obliged to tell anyone your login and password for your personal account, as well as the expiration date and secret code of the card on the back of it.
